Customer Service Rep
Apply NowLocation: Anaheim, CA
Pay rate: $24.00
Position Responsibilities:
- Processes incoming and outgoing orders utilizing computer software program
- Maintains records and files of incoming and/or outgoing shipments
- Maintains a variety of files, reports, and schedules relative to prices, delivery, merchandise, services, etc.
- Compiles data periodically and prepares reports
- Able to resolve non-routine customer inquiries and complaints
- Communicates with customers regarding order status and any other inquires via email or telephone
- Monitors customers questions and complaints and acts as a liaison between customer and various company departments
- Within established guidelines, has latitude to resolve customer requests for adjustments in purchase orders
- Enters new work orders in system
- Enters all orders in production schedule, reviews and determines sequence
- Creates files, folders and keeps files organized by using various filing methods
- Expedites orders to meet customers’ required due date
- Updates work orders with approved changes
- Daily inventory deductions
- Answers and screens incoming telephone calls, and directs calls to appropriate party
Essential skills and experience:
- Computer literate – Microsoft Office (Word, Excel)
- Excellent interpersonal and communication skills
- Ability to organize and manage multiple priorities
- Strong customer orientation
- Detail oriented
- Ability to work independently and effectively in a fast-paced setting
- Bilingual Spanish is a plus
About Kimco:
Kimco has been providing award-winning staffing services since 1986. With branch offices and on-site locations throughout California, we offer flexible employment options through our specialized practices: office professionals, technical support, accounting operations, and industrial staffing. Last year we filled more than 20,000 jobs!
