Job Description: – Answer customer calls and actively listen to identify their issues. – Build customer relationships, earning their loyalty and trust. – Enter customer orders and returns in ERP system. – Troubleshoot problems and resolve a range of customer issues. – Perform additional assignments per manager's direction.
Required Skills: – Fluent in English (reading, writing, speaking, understanding). – Excellent interpersonal, organizational, and communication skills. – Ability to explain things clearly. – Proactive problem-solving and reliable task completion. – Strong time management skills with multitasking ability. – Attention to detail, accuracy, and ownership of responsibilities. – Positive attitude, team player, and ability to work in a fast-paced environment. – Good judgement, discretion, and adherence to attendance standards. – Ability to work with office equipment (computers, calculators, etc.).
Education and Experience: – High school diploma or G.E.D. certificate required. – At least six (6) months of customer service experience. – Proficiency in Microsoft Windows and Office applications. – Experience in manufacturing or ERP systems is a plus.
