• Location: Huntington Beach, CA
• Type: Contract
• Job #309371

Lead Customer Service Superstar – Make an Impact & Advance Your Career!

Join a fast-paced, supportive environment where your leadership drives success and your skills make a real difference. Advance your career while empowering a dynamic team to deliver outstanding customer experiences.

Shift: 5:15 AM – 1:30 PM, Monday – Friday
Location: Huntington Beach
Pay: $27.00 – $30.00/hr

Job Overview:

The Customer Service Lead will guide and support the Customer Service team to deliver outstanding service and resolve escalated issues promptly. You’ll work closely with leadership to improve processes, set goals, and maintain high team performance in a fast-paced environment.

Key Responsibilities:

• Support agents with customer concerns and authorize adjustments when needed

• Handle first-level customer escalations professionally and quickly

• Monitor call/email queues and allocate resources to meet goals

• Communicate with teams to resolve issues and improve workflows

• Set team goals, track performance, and maintain morale

• Model professional and courteous behavior

Required Skills & Attributes:

• Fluent English communication (verbal and written)

• Strong problem-solving and time management skills

• Ability to multitask and meet deadlines

• Attention to detail and accuracy

• Team player with a positive attitude

• Reliable, punctual, and professional

• Maintain confidentiality and composure under pressure