• Location: Hawthorn, CA
• Type: Contract
• Job #308713

Customer Service Representative (CSR)

Location: Carson
Compensation: $22-24/hour (Based on Experience)
Schedule: Monday – Friday, 8:00 am-5:00pm

Work Location: Onsite- In person role
 

• Provide customer service to customers in designated territory via phone and email, troubleshooting/researching issues and working with the Sales Manager as needed.
• Process orders by entering customer POs into the ERP system, and providing customer with confirmation and tracking details, as well as invoice if necessary.
• Process customer return requests in ERP system, provide customer with RMA number, and process replacement order. Responsible for follow up on return orders with customer until closure of return.
• Provide customer with updated backlog of open orders for shipment schedule.
• Responsible for answering incoming calls to Customer Service Main line to assist customers with requests for pricing, availability, order placement, or any other issues related to existing or future orders, as well as incoming fax verification daily.
• Uphold the company’s core values of Integrity, Innovation, Accountability, and Teamwork.
• Demonstrate behavior consistent with the company’s Code of Ethics and Conduct.
• It is the responsibility of every employee to report to their manager or a member of senior management any quality problems or defects in order for corrective action to be implemented and to avoid recurrence of the problem.
• Duties may be modified or assigned at any time to meet the needs of the business.

• High School Diploma or equivalent required. College level courses in business or a related field desired.
• Must have at least 3 years of experience in customer service.
• Excellent written and verbal communication skills.
• Team player with a positive attitude and demeanor.
• Able to work in a fast-paced environment.
• Excellent attention to detail.
• Great organizational skills, with the ability to multi-task and be self-motivated.
• Good working knowledge of Outlook, Excel, Word and PowerPoint.

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