Customer Service Representative
Apply NowTitle: Customer Service Representative
Hours : 6 am – 2:30 pm
Monday – Friday ( overtime as needed on Saturdays)
Pay: $20-$23 DOE
Responsibilities:
- Provide customers with pricing, delivery, and product information.
- Answer customer questions, resolve problems, and perform other marketing activities (i.e. promote and sell products, and enter or confirm sales).
- Monitor and address commercial requirements on customers’ portals and forward quality and technical requirements to the appropriate CCS Department.
- Receive and or place telephone calls, which are non-routine and may require deviation from standard procedures.
- Receive and answer customer questions, comments or complaints while following established guidelines.
- Prepare responses to customers in required format.
- Act as a liaison between the customer and various departments within the company.
- Maintain records and assist in the preparation of required reports.
- May act as company contact for customer returned Airborne/Warranty parts while following established guidelines.
- May provide back-up relief coverage for the Company’s Receptionist and alternate coverage for job duties when other departmental co-workers are not present.
- Perform tasks promptly.
Skills and Requirements:
- Strong communication skills in English (written and verbal)
- Must have a High School Diploma or equivalent
- Ability to interface effectively with various interlocking departments
- Ability to acquire extensive knowledge of the Company’s product lines and applications.
- Possess effective time management skills.
- Great attention to detail
About Kimco/MediQuest/Advantex
“Kimco Staffing Services is a rapidly growing, award-winning staffing firm whose purpose is to add real value to our clients and candidates while “Changing lives, One Job at a Time”. We have won Best of Staffing Client and Talent satisfaction awards from Clearly Rated for the last 10 years. Only 2% of staffing companies nationwide receive this recognition! We support our teams, candidates, and clients with strong operational excellence and state-of-the-art industry software platforms.”
