Job Details

Seeking a Customer Service Representive- For a Software Company. Great Opportunity!

Temp to Hire.
Location- Santa ana, CA.
Hours- 8am-5pm

ESSENTIAL FUNCTIONS: - This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Specific duties include, but are not limited to:

• Assists customers with placing their orders and enters the orders into the order entry system.
• Coordinates with other internal departments to obtain information needed to accurately process customer orders and respond to customer inquiries.
• Processes RMA’s and responds to return/warranty issues
• Verifies all aspects of the item(s) ordered including researching customer status as needed.
• Exhibits professional and courteous telephone/email demeanor, accuracy and adherence to Identiv company policies and practices.
• Handles other tasks as assigned.

MINIMUM QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

• High School Education required or GED. College or an Associate degree preferred.
• Minimum of 1-2 years of customer service or sales experience preferred.

• Excellent interpersonal skills and ability to conduct business with customers in a courteous manner.
• Excellent writing skills.

• MATH ABILITY:

  • Basic Math Skills

  REASONING ABILITY:

  • Strong focus on details and accuracy.
  • Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
  • Ability to deal with problems involving a few concrete variables in standardized situations

  REQUIRED/DESIRED COMPUTER SKILLS:

  • Ability to type 40 words per minute and has general knowledge of Microsoft Office. NetSuite and Salesforce.com experience is a plus.

  PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.