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  • Job Title
  • Customer Service Representative
  • Location
  • Rancho Cucamonga
  • Job Number
  • 116814
  • State
  • California
  • Job Class
  • Contract/Temp
  • Category
  • Marketing/Customer Service
Job Description

Wholesale Distributor of the best organic, all-natural, grain-free pet food, treats and supplements is seeking a High volume call center - Customer Service Representative to join their phenomenal team!

Job Snapshot:

  • Located in Rancho Cucamonga
  • Monday - Friday (weekends off)
  • 8:00 am-5:00 pm
  • $16.50
  • Full time
  • Contract to hire
Daily Duties:

·     Answer high volume of phone calls

·     Process high volume of store purchase orders via Email, Fax and Phone

·     Process high volume of Promo’s and ISO’s from Sales Reps

·     Process high volume of Promo’s and ISO’s from Vendor Reps

·     Process Free Product Requests from Vendor Reps

·     Assist Customers with issues and needs

·     Assist Vendor Reps with questions and issues/questions via email and phone

·     Assist Sales Reps with issues/questions via email and phone

·     Work with Sales department on Promo Pricing, PE pricing issues

·     Review and Clean Trouble Queue

·     Review and Clean Calling Queue

·     Review and Clean User Job Queue

·     Review Unprinted Order Queue to ensure no orders are left unprinted at the end of the day

·     Clean up Open Orders from CFO’s report

·     Review Customer Call Sheets and make changes as needed to keep accurate

·     Meet strict deadlines to complete work

·     Upsell product to Customers as assigned by CS Manager

  

Weekly Duties:

·     Clean up Open Order Report from CS Manager

·     Meet with CS Manager to ensure department runs smoothly

 

As Needed:

·     Email or Fax updated price books to accounts

·     Sell Blitz product to accounts to increase sales for company

·     Work with Logistics to get special deliveries to accounts

·     Process Show orders within a tight deadline

·     Any assignment requested by Management

·     Process Special Orders for Customer and Procure product

·     Work with Purchasing on product deliveries when we have back order issues

Please submit resume in Microsoft Word format to ontario@kimco.com

About Kimco Staffing Services

With 30+ years of award-winning service in California, Kimco offers flexible employment options including temporary, contract and direct hire through our specialized practices: office professionals, accounting operations, technical support, and industrial staffing. Last year we filled more than 16,000 jobs.


 


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