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  • Job Title
  • Customer Service Analyst- Specialty Division
  • Location
  • Rancho Cucamonga
  • Job Number
  • 144740
  • State
  • California
  • Job Class
  • Full Time
  • Category
  • Manufacturing
Job Description
Customer Service Analyst needed to join a growing distribution company located near Ontario Mills in Ontario, California.
This is a full time, permanent position with an established company. Great opportunity with competitive salary and benefits package.

Summary:

This position will work with Specialty Accounts and will involve processing all customer relations, including order entry, follow-up, and logistics management.
Also, will work closely with internal stakeholders to manage inventory levels, analyze vendor pricing, and generate reports to support the department's goals.

Responsibilities:

  • Coordinate and process all customer relations through daily contact via email and phone
  • Ensure timely and accurate data entry of incoming orders and customer follow-up
  • Manage logistics for incoming vendor shipments and maintain optimal inventory levels
  • Analyze vendor pricing and purchase products from 10-20 vendors, balancing inventory levels and expiration dates
  • Generate and format reports using various software programs
  • Manage new vendor entry, specialty vendor pricing updates and inputting new products
  • Set up new vendors as needed then coordinating with IT Dept. and buyers
  • Enter forecasted customer product usage in Excel and adjust projections as needed
Qualifications:
  • Previous customer service experience a must
  • Strong written and verbal communication skills
  • Strong Excel skills required, (test required)
  • Experience managing high email volume and group email
  • Data entry experience with10-key required
  • ERP experience is a must
  • HS diploma or equivalent required
  • Some college is preferred
  • Purchasing/vendor management experience highly desired

Schedule: Monday through Thursday 8:00am – 4:30pm and Friday 7:30am – 4:00pm

Salary Range: $48,000.00 - $52,000.00 annually



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