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  • Job Title
  • Customer Service Associate
  • Location
  • Los Angeles
  • Job Number
  • 120600
  • State
  • California
  • Job Class
  • Temp to Hire
  • Category
  • Marketing/Customer Service
Job Description
We are currently hiring an Customer Service Associate for our client in Los Angeles.

Job Duties:

Accurately processes customers’ orders into ERP system, ensuring that all proper discounts, special pricing and/or arrangements, terms of payments and shipping details are properly applied to orders.

-Looks up customer orders / invoices and provide information pertaining to -order/ invoice dates, totals, shipment dates and tracking information, etc.

-Receives and documents customer returns.

-Helps consumers find store/s near their area or direct them to an online retailer if no stores are available.

-Answers general customer questions about products and/or transfers more complex technical questions to on-staff nutritionist or to appropriate personnel.

-Informs customers of new products, special promos, or any other information that may increase customer orders (quantity and/or total amount of order).

-Performs any other duties as may be assigned by supervisor.

Requirements:

Previous customer service experience, preferably in a call center environment (at least one year +)

-Strong verbal communication skills

-Excellent data entry skills

-Ability to multi-task, prioritize responsibilities and detail oriented

-Strong follow through and organizational skills

-Team player

-Strong computer skills and proficiency in Microsoft Office programs

-Excellent problem solving/problem resolution skills

-Adaptable in a fast-paced environment

-Excellent work ethic

-Local candidates only (Los Angeles, CA location)

-Must be agreeable to posted wage

Schedule: Monday through Friday 8am-5pm.

Pay Rate: $14 - $15 DOE

Position requires a clear background check and drug screen.

This is a temp to hire position.

Please send your resume to Susie at squiroz@kimco.com. Phone calls are welcome!! Please inquire within.

Kimco has been providing award-winning staffing services since 1986. With branch offices and on-site locations throughout California. We offer flexible employment options through our specialized practices: office professionals, technical support, accounting operations, and industrial staffing. Last year we filled more than 20,000.



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