Accurately processes customers’ orders into ERP system, ensuring that all proper discounts, special pricing and/or arrangements, terms of payments and shipping details are properly applied to orders.
-Looks up customer orders / invoices and provide information pertaining to -order/ invoice dates, totals, shipment dates and tracking information, etc.
-Receives and documents customer returns.
-Helps consumers find store/s near their area or direct them to an online retailer if no stores are available.
-Answers general customer questions about products and/or transfers more complex technical questions to on-staff nutritionist or to appropriate personnel.
-Informs customers of new products, special promos, or any other information that may increase customer orders (quantity and/or total amount of order).
-Performs any other duties as may be assigned by supervisor.Requirements:
Previous customer service experience, preferably in a call center environment (at least one year +)
-Strong verbal communication skills
-Excellent data entry skills
-Ability to multi-task, prioritize responsibilities and detail oriented
-Strong follow through and organizational skills
-Strong computer skills and proficiency in Microsoft Office programs
-Excellent problem solving/problem resolution skills
-Adaptable in a fast-paced environment
-Excellent work ethic
-Local candidates only (Los Angeles, CA location)
-Must be agreeable to posted wageSchedule: Monday through Friday 8am-5pm.
Please send your resume to Susie at email@example.com. Phone calls are welcome!! Please inquire within.
Kimco has been providing award-winning staffing services since 1986. With branch offices and on-site locations throughout California. We offer flexible employment options through our specialized practices: office professionals, technical support, accounting operations, and industrial staffing. Last year we filled more than 20,000.