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Job Details > Customer Service Representative
- Job Title
- Customer Service Representative
- Location
- Lake Forest
- Job Number
- 146777
- State
- California
- Job Class
- Temp to Hire
- Category
- Marketing/Customer Service
Job Description
CUSTOMER SERVICE REPRESENTATIVE
TEMP TO POSSIBLE HIRE
LOCATION: LAKE FOREST, CA
DESCRIPTION
- Taking member phone calls in excess of 100 calls per day during busy times, making notes in the memberships after each phone call.
- Booking reservations for Vacation Club Members & Guests. Also booking exchange reservations for Interval International and other exchange companies.
- Educating and assisting members so that they learn how to best maximize their membership benefits.
- Collecting annual maintenance fees, banking fees, cancel fees.
- General management of member’s accounts and understanding of Club Rules & Regs.
- Perform other general office duties and projects as required.
- Must be bilingual - Spanish
Note: Must have great phone manners and a friendly, out-going disposition. Strong Customer Service skills are essential. Attention to details, organized, punctual and hard working.
REQUIRED
- Customer service
- Experience with Zen desk.
- Punctual, dedicated, enthusiastic, positive personality
- Strong customer service background along with strong computer skills, typing 45 wpm minimum.
DESIRED
Someone with some call center background would be preferred.
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