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  • Job Title
  • Sr. Customer Service Rep
  • Location
  • Irvine
  • Job Number
  • 122912
  • State
  • California
  • Job Class
  • Temp to Hire
  • Category
  • Marketing/Customer Service
Job Description
Sr. Customer Service Rep Opening In Orange County

Pay: $20.00-23.00
Duration: Temp-Hire
Location: Irvine, CA

Company Overview: Our client a designer and manufacture of LED linear lighting system for architectural application, theaters and industrial facilities is looking for a Sr. Customer Service Rep for their facility in Irvine.

Job Duties Include but limited to:
  • Assist outside sales with customer related opportunities and issues
  • Assist C/S Manager with tasks and develop customer service staff to meet and exceed Tempo service standards
  • Resolves product or service problems by clarifying the customer’s complaint’s, determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting the correction or adjustment following up to ensure resolution.
  • Maintain accounts by processing and updating customer account information
  • Maintain a balance between company policy and customer benefits in decision making. Handing issues in the best interest of both the customer and company.
  • Maintain an orderly workflow according to priorities while focusing on accurate order processing, communication and coordination with other departments to resolve inquires.
  • Help manage data entry for Sales Department
    • Maintain updates to Salesforce for all markets
    • Maintain updates to Macola all markets
  • Handling complex, escalated projects from all regions/divisions depending on need.

Minimum RequirementsInclude:
  • Proficient with Microsoft Office suite
  • Desirable knowledge of Macola and Sales Force
  • Detail oriented, organized, self-starter, solution oriented and problem solver
  • Ability to prioritize and manage multiple tasks simultaneously.
  • Strong decision making and analytical abilities
  • Excellent verbal and written communication skills
  • Experience in the Manufacturing industry, a plus
  • Experience in order management
  • Experience 7+ years
  • College degree desirable

All interested and qualified candidates are ask to apply to the posting and call Kimco today at 949-757-4600!

About Kimco:

Kimco has been providing award-winning staffing services since 1986. With branch offices and on-site locations throughout California, we offer flexible employment options through our specialized practices: office professionals, technical support, accounting operations, and industrial staffing. Last year we filled more than 20,000 jobs!

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