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  • Job Title
  • Customer Service
  • Location
  • Irvine
  • Job Number
  • 138353
  • State
  • California
  • Job Class
  • Contract/Temp
  • Category
  • Marketing/Customer Service
Job Description

We are looking to fill a temporary customer service position on our Customer Care team. This would be a temp assignment I anticipate lasting 2-6 months.

Pay Rate - $18.00- $19.00 DOE

  • The Customer Care Associate fields up to 75 calls per day. The majority of these calls pertain to verifying order status, stock checks, tracking orders and solving order discrepancies.
  • The Customer Care Associate works as part of a team to answer any queries that come in through our website or via email.
  • The Customer Care Associate will arrange warranty orders for spare parts.
  • The Customer Care Associate may serve as back up to other functions in the Customer Care team including Order Entry, Order Fulfillment and Technical Care.
  • The Customer Care Associates are expected to learn andmaintain basic product knowledge in order to assist customers in choosing appropriate products.

Qualifications:

  • High School diploma or GED required
  • 4 Years experience in a customer service environment.
  • Exceptional verbal and written communication skills and a strong service mindset is required.
  • An empathetic ear and excellent active listening skills.
  • Highly developed sense of integrity.
  • Proven ability to model leadership behaviors consistent with our Code of Conduct and company values.
  • Proficient PC skills with an emphasis on MS Office suite including MS Word, PowerPoint and Excel
  • Good organizational skills, proven ability to multitask and ability to function in a fast paced environment.
  • Must be flexible in hours and days to be worked.

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