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  • Job Title
  • Counter Customer Service Representative
  • Location
  • Irvine
  • Job Number
  • 127326
  • State
  • California
  • Job Class
  • Full Time
  • Category
  • Marketing/Customer Service
Job Description

Growing metal distributor company that has been in business for over 50 years is adding to their team and hiring a Counter Customer Service Representative in Irvine, CA to join their team! This is a direct hire, permanent position (NOT a temp job)!

HOURS: Monday - Friday (8:30 a.m. to 5:30 p.m.) Some Saturdays as scheduled

PAY: $15.00-16.50 per hour depending on experience


  • Customer Service/Satisfaction--making the customer our priority #1, assuring continued to do repeat business with our company.
  • Showroom Floor Support – Greeting Customers on the showroom floor, assisting them in locating material and answering questions about materials and pricing. Providing customers with product brochures and catalogs as needed.
  • Teamwork--Being a team player and supporting all associates to assure customer satisfaction and treating all team members with respect.
  • Inventory Control-- Being proactive when ordering material. Keeping designated areas fully stocked and organized. Passing on information to proper personnel to assure inventory control throughout our company
  • Product Knowledge and Machinery--Becoming familiar with stocked and surplus products, alloys, sizes, types and answering questions


  • Great customer service skills are a must

  • Previous retail experience is a plus such as at Home Depot, Lowe's, hardware stores, PepBoys, etc.

  • Ability to analyze fairly complex data and develop creative solutions.

  • Able to read and interpret various screens, pricing, inventory, customer information, proper part numbers, etc.

  • Excellent planning, organizing and project management skills. Ability to take ownership of, and focus on critical initiatives.
  • Great communication skills both verbal and written to communicate clearly, concisely
  • Ability to interact effectively at all levels and across diverse cultures.
  • Strong customer, quality and results orientation
  • Ability to be an effective team member and lead fairly complex projects.

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