Bilingual English/Spanish required
3+ years of group benefit experience & customer support AND Bachelors Degree in HR or HR certification preferred OR equivalentcombinationof education/certification and work experience.
Strong knowledge of important federal and state regulations affecting employee benefit programs, such as COBRA, ERISA, HIPAA, and Section 125
Knowledge of standard concepts, practices, and procedures within benefits, payroll, and HR
Demonstrated skill in use of HRIS, including ability to assist in the design, testing, and training on online enrollment
Exceptional customer service skills and ability to handle confidential information with great sensitivity, and ability to manage difficult or emotional situations
Proficiency in Microsoft Word, Excel, PowerPoint, and HRIS
Abilitytoworkeffectivelywithlimitedsupervisionandhighmotivation,understress,withinterruptions,and within deadlines
Organized and detail-oriented while multi-tasking, prioritizing, exercising sound judgment, maintaining professionalism and courtesy, and meeting deadlines in fast-paced environment with frequent interruptions
Solid accounting skills to ensure proper invoice processing and payments
Excellent (written/verbal) communication and interpersonal skills, including ability to present information in front of people and explaining detailed information.
Life & Disability license a plus