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  • Job Title
  • Customer Service Rep
  • Location
  • Garden Grove
  • Job Number
  • 133172
  • State
  • California
  • Job Class
  • Temp to Hire
  • Category
  • Marketing/Customer Service
Job Description
Position: Customer Service Rep
Location: Garden Grove, Ca

Summary: Provides top quality customer service to new and established accounts. Assures customer satisfaction. Promotional product experience is a plus.

Essential Duties and Responsibilities:

· Answers incoming calls and emails courteously and efficiently. Provides customers with complete and accurate information concerning orders, catalog inquiries, returns, pricing, freight quotes, lead times, etc.

· Enters customer notes and order related information into the computer system.

· Collects customer comments regarding product suggestions, catalog changes, service problems, compliments, etc.

· Follows up with customers on pending items or items in question. Notifies customers of delays.

· Provides customers with additional information regarding products or services.

· Notifies Customer Service Manager of issues that are unresolved.

Requirements:

· High school diploma or general education degree (GED); plus two to three years of telephone CSR experience and/or training.

· Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control.

· Oral Communication - Speaks clearly and sympathetically in positive or negative situations; Listens and gets clarification; Responds well to questions.

· Written Communication - Edits own work for spelling and grammar.

· Teamwork - Gives and welcomes feedback. Helps co-workers when needed.


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