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  • Job Title
  • Order Management Specialist
  • Location
  • Foothill Ranch
  • Job Number
  • 138952
  • State
  • California
  • Job Class
  • Temp to Hire
  • Category
  • Marketing/Customer Service
Job Description

Job Summary(Primary Function)

Pay Rate $ 22.00

Responsible for the maintenance and support of customers to ensure the order management process for all clients runs effectively, efficiently and in support of business strategies and objectives. The Order Management Specialist processes inventory and order related functions; monitors inventory & order accuracy, and other requests related to accounts as needed.

Job Responsibilities(Essential Functions)

1.Enters & prepares work orders, sales orders, sample requests, and purchase orders. Monitor flow of orders to ensure they’re completed correctly.

2.Responds to all customer inquiries sent via email or phone in a timely manner which include but not limited to: providing tracking information on purchase orders, shipment variances, accounting discrepancies, etc.

3.Demonstrates an ability to learn company system applications such as SCALE and Oracle.

4.Updates and maintains the inventory management systems (SCALE), and makes appropriate inventory adjustments, transfers, and task assignments as required.

5.Maintains database integrity:

a.Ensures the correct expiration date and shelf life rules are adhered to by way of periodic and routine month-end monitoring of items in SCALE;

b.Corrects erroneous activity;

c.Updates requested changes.

6.Conducts research and root cause analysis related to inventory and order managements.

7.Maintains backlog of information, track orders and provide team members with status, notify team of discrepancies regarding product or shipping status.

8.Works with customers and vendors on issues relating to customer accounts, resolving account’s issues.

9.Updates BOM changes in SCALE, maintains the item unit of measure fields in SCALE (weight, dimensions, etc.).

10.Processes submitted production reconciliation reports into SCALE.

11.Prepares and uploads various reports to client in a timely manner.

12.Provides general support to all of Order Management department (helps with sales orders, purchase orders, inventory corrections and transfers, etc.)

13.Validates and corrects all systems ensuring integrity of shipments (i.e. Oracle/SCALE).

14.Demonstrates an ability to develop and maintain a strong working relationship with customers, peers and other departments.

15.Works closely with various teams; marketing, accounting, supply chain, etc., on questions relating to orders and provide status reports.

16.Ability to understand and manage specific customer portals such as Amazon Vendor Central, Commercehub, Ariba, etc.

17.Assists other departments as needed (i.e. Shipping, B2B, Warehouse, Returns and Front Desk).

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