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  • Job Title
  • Order Management Specialist
  • Location
  • Carlsbad
  • Job Number
  • 115761
  • State
  • California
  • Job Class
  • Temp to Hire
  • Category
  • Marketing/Customer Service
Job Description
Want to work in perfect, sunny weather year round?

Kimco Staffing has a phenomenal opportunity located in North San Diego County.

Monday-Friday, 8am-5pm or 9am-6pm -YOU select working schedule.
Must be open to working OT, as needed!

The Order Management Specialist (OM Specialist) provides customers with pre-Sales information; interfaces with existing customers (Resellers) via phone and email; extends the customer relationship by providing product offerings and updates, promotion / price changes; develops quotes; processes orders; addresses customer order related inquiries; troubleshoots transaction issues; and related items. The OM Specialist has a high sense of ownership, and proactively engages across all internal functions and with management. 

· Provide best-in-industry customer support from initial customer contact through the life of the customer’s order.
· Address customer inquiries regarding availability of product, pricing, and related items. Quote products and services to customers using SAP. Process customer PO’s in full compliance with policies and procedures. Troubleshoot issues to ensure accurate and timely quotes and order entry into SAP. Own the order through the life of the order
-Ensure orders progress through shipping, invoice, RMA when appropriate, etc.
· Provide related customer and sales support. Provide outstanding customer messaging via phone and email.
· Assist in developing procedures, improving systems, and other activities that help build operational capabilities and improve the customer experience to extend our competitive advantage. 
· Ability to build trust and positive relationships with customers and internal personnel across functions.
· 3 years of experience in a high-tech environment in Customer Service or Order Management with similar responsibilities, or Inside Sales.
· Strong phone and written communication skills. Ability to create and deliver effective customer messaging via phone and email, and communicate across internal functions.
· Team player who can effectively work with external customers, vendors, and across all internal functions and management.
· Self-motivated with a strong work ethic. Ability to multi-task in a fast-paced environment, work independently, and excel with minimal supervision. Highly organized. Good analytical skills.
 
Experienced working in ERP systems such as SAP or Oracle is preferred.

If you feel this is YOU. Please email us at lakeforest@kimco.com or call 949-855-0300

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