Customer Service Coordinator
This position will report to the Director of Sales Operations and Customer Service
Timely, empathetic help that keeps the customer’s needs at the forefront of every interaction.
Provide support to the assigned regional territory(s) customers, as well as the Regional Manager for said territory. Build superb relations with both, as well as, enter spa, part and accessory orders, resolve issues that may come up.Inform dealers of current promotions, review orders and make recommendations on products (if applicable), provide marketing materials and answer general questions from dealers to ensure they feel well supported and cared for.Recommend training and other tools available to them when needed.
·Responsible for data entry of spa and part orders for their assigned region in the US. It includes but is not limited to review, acknowledgement and changes.
·Ensure dealers have needed marketing tools and materials.
·Update dealers on promotions and specials.
·Follow-up on placed orders.
·Answer sales and basic product questions, avoiding passing dealers to others for help.
·Continuously look for opportunities to increase sales to and for dealers.
·Oral Communications- friendly, engaging, persuasive, able to translate information into sales.Must be able to communicate clearly and persuasively by telephone.
·Customer Orientation – quick to respond to calls, excellent follow-up, timing response to needs.Acts beyond the first request to ensure issues resolved.
·Personal Accountability – manages time effectively, ensures personal goals are met, understands financial goals of the company.Supporting dealer’s requests.Sets-up a process to continuously check-in with dealers and make recommendations that impact sales positively.
·Results oriented – driven to exceed sales goals for self and dealers, ensures all requests, issues resolved to dealer’s satisfaction.
Experience supporting territories/dealers in customer support/care, sales.
Minimum of 3 years’ experience in customer support/care and at least one year in sales.