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  • Job Title
  • Customer Service Representative
  • Location
  • Anaheim
  • Job Number
  • 119050
  • State
  • California
  • Job Class
  • Temp to Hire
  • Category
  • Marketing/Customer Service
Job Description
Position: Customer Service Rep
Location: Anaheim, CA

Position Responsibilities:

  • Processes incoming and outgoing orders utilizing computer software program
  • Maintains records and files of incoming and/or outgoing shipments
  • Maintains a variety of files, reports, and schedules relative to prices, delivery, merchandise, services, etc.
  • Compiles data periodically and prepares reports
  • Able to resolve non-routine customer inquiries and complaints
  • Communicates with customers regarding order status and any other inquires via email or telephone
  • Monitors customers questions and complaints and acts as a liaison between customer and various company departments
  • Within established guidelines, has latitude to resolve customer requests for adjustments in purchase orders
  • Enters new work orders in system
  • Enters all orders in production schedule, reviews and determines sequence
  • Creates files, folders and keeps files organized by using various filing methods
  • Expedites orders to meet customers’ required due date
  • Updates work orders with approved changes
  • Daily inventory deductions
  • Answers and screens incoming telephone calls, and directs calls to appropriate party

Essential skills and experience:

  • Computer literate – Microsoft Office (Word, Excel)
  • Excellent interpersonal and communication skills
  • Ability to organize and manage multiple priorities
  • Strong customer orientation
  • Detail oriented
  • Ability to work independently and effectively in a fast-paced setting
  • Bilingual Spanish is a plus
How to Apply: Please submit your resume for consideration

About Kimco:
Kimco has been providing award-winning staffing services since 1986. With branch offices and on-site locations throughout California, we offer flexible employment options through our specialized practices: office professionals, technical support, accounting operations, and industrial staffing. Last year we filled more than 20,000 jobs!

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