Job Details

Established building supply company in Orange County is growing and now hiring Customer Service Representativesto join their team! This is a full time, permanent position with excellent salary and benefits package. If you like working in a fast paced environment, have experience helping customers and are looking for a stable position, this would be a perfect fit for you! We provide basic product training to help you get familiar with our products.

Duties:

• Greet customers warmly and determine problems, orders or other reason for calling.

• Provide exceptional customer service to all customer andemployees.

• Learn product knowledge to help customers with purchases.

• Keep the showroom clean and properly stocked.

• Assist walk in customers in person or over the phone with questions and product selection.
  

• Determine when to forward a customer’s questions to appropriate sales staff for additional product support.

• Take orders at the sales counter and or over the phone.

• Complete sales orders and tender cash sales.

Qualifications:

• 2+ years prior customer service experience
• 2+ yrs Building Material Product knowledge is preferred (acoustical products a strong plus)
• Positive attitude, customer friendly
• Ability to adapt to different types of personalities
• Strong Inbound / Outbound Phone Skills
• Problem Solving
• Basic experience using MS Office, Word and Excel.
• High school diploma or GED equivalent.
• Must be assertive and comfortable talking to customers.
• Team player, pay attention to detail and have good organizational skills.
• Bilingual in Spanish is a plus