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  • Job Title
  • Customer Service Representative
  • Location
  • Whittier
  • Job Number
  • 114124
  • State
  • California
  • Job Class
  • Temp to Hire
  • Category
  • Marketing/Customer Service
Job Description

We are currently recruiting a Customer Service Rep for our client in Whittier.

The customer service representative serves as a direct liaison between customers, logistics, and related functional units in our organization to ensure timely and accurate processing of orders, and to maintain high customer satisfaction for supporting business growth.  

  • Primary contacts for assigned accounts to process order, claims, inquiry, and trouble shooting.
  • Input customers’ orders into warehouse management system and follow processing status.
  • Provide order confirmations and processing status to customers with required info.
  • Responds to customer’s inquiries and requests. Collaborate with warehouse team and other functional units for customers’ resolution as required.
  • Proactively works with logistics, warehouse, finance, and operations team to ensure customers’ orders are processed accordingly.
  • Compile daily/weekly/monthly reports for internal and external parties as required.
  • Assists investigate all customers’ billing dispute and collaborates with respective teams to identify the problem with resolution.  
  • Perform other duties as assigned by the managers. 

Qualifications:

  • Strong communication and writing skills to interface with customers
  • Troubleshooting skills and analytical thinking ability
  • Experience to communicate with warehouse operations to prioritize, organize, and accomplish works to meet customers’ requirement.
  • Skilled in time management and capable of meeting deadlines with accuracy.
  • Multi-tasking and detail oriented with excellent follow-up practice required.
  • Knowledge or Experience in warehouse, transportation or distribution operations required.
  • Proficient with MS Outlook, Word, and Excel.  Advanced experience in Excel is a big plus.


Hours: Monday through Friday  8:30 AM-5 PM

 Pay Rate Range $13-$15 per hour  Possible temp to hire opportunity

 
 Please send your resume to Leslie at lramirez@kimco.com

 Kimco has been providing award-winning staffing services since 1986. With branch offices and on-site locations throughout California. We offer flexible employment options       through our specialized practices: office professionals, technical support, accounting operations, and industrial staffing. Las year we filled more than 20,000.



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