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  • Job Title
  • Customer Service Technical RepI
  • Location
  • Santa Ana
  • Job Number
  • 107854
  • State
  • California
  • Job Class
  • Temp to Hire
  • Category
  • Marketing/Customer Service
Job Description

Customer Service Technical Rep I

Our client is firmly established as a Quality Designer of Plumbing Products. This top notch company is currently looking to hire an experienced Customer Service Technical Rep I for their operations in Orange County.

Pay: $14.75 

The Customer Service technical Rep I will be responsible for the following:

  • Respond to telephone calls, written and e-mail inquiries, and on-line network requests regarding product and installation questions.
  • Resolves product or installation problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Provide verbal or written technical advice to customers
  • Recommends potential procedures, products or services to department manager by collecting customer information and analyzing trends.
  • Assist with projects as assigned by supervisor
  • Perform all other CSR duties as assigned

Qualifications for the Customer Service Technical Rep I Assistant:

  • High School diploma or equivalent
  • A minimum of 1 to 2 years in a customer service environment is required, preferably manufacturer/distributor or inbound call center experience
  • Strong written and verbal communication skills in identifying technical issues and providing technical resolutions for non-technical people.
  • Ability to read and understand product specifications.
  • Basic PC skills (MS Outlook, Word, Excel)
  • Proven skills in critical thinking and problem solving, strong analytical, numerical and reasoning abilities.

About Kimco Staffing Services

With 30+ years of award-winning service in California, Kimco offers flexible employment options including temporary, contract and direct hire through our specialized practices: office professionals, accounting operations, technical support, and industrial staffing. Last year we filled more than 16,000 jobs.        

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All Kimco offices will be closing at 3:00pm on Wednesday 11/22/2017. Offices will be closed all day on Thursday 11/25 and Friday 11/26. We will resume regular working hours on 11/27